At towerrecords.ie we really do make every effort to ensure you're happy with your order. If this isn't the case then we offer a confidential complaints system to resolve the issue. If you have a complaint then let us know by using the form on the 'Contact Us' page, making sure you select 'Customer complaint' from the options - be careful to include all the information requested. Alternatively email us at info@towerrecords.ie

We make every effort to acknowledge your complaint within 5 days, at which time we aim to give you an indication of how long it will take to resolve the complaint. We also commit to keeping you informed throughout the process.

Customer Service Team
towerrecords.ie