At towerrecords.ie we really do make every effort to ensure you're happy with your order. If this isn't the case then we offer a confidential complaints system to resolve the issue. If you have a complaint then let us know by using the form on the 'Contact Us' page, making sure you select 'Customer complaint' from the options - be careful to include all the information requested.
We make every effort to acknowledge your complaint within 5 days, at which time we aim to give you an indication of how long it will take to resolve the complaint. We also commit to keeping you informed throughout the process.